Computer Specialist Warranty Policy
Outlined below are the Warranty and Warranty Policy ("Warranty") of Computer Specialist UK (“we,” “our,” “us,” or the “Company”). Individuals who have purchased our products are referred to as “you.”
Computer Specialist UK guarantees that the products we supply will be suitable for the specific purpose for which they were purchased during the applicable warranty period.
Warranty Period
Our Warranty Period applies exclusively to products supplied by Computer Specialist UK. Some of our products come with a 1-year, 2-year, or 3-year warranty. Please refer to your order details to check the warranty service associated with your purchase.
When Warranty Becomes Void
The Warranty will no longer be valid under the following conditions:
(a) We reserve the right to suspend the warranty or refuse service if your Case, Motherboard, CPU, or BIOS has been replaced without authorization. Any tampering, repairs, or modifications by unauthorized personnel will void the warranty.
(b) If you take any goods purchased from us to a third party for diagnosis or repair, all warranties on the order may be VOIDED. We will not cover the costs of any onsite or call-out charges, as we do not offer or charge for onsite warranties. If you encounter any issues with your order, please contact us for advice, obtain an RMA number if necessary, and follow the specified returns procedure.
(c) In the event of software or hardware failure, we will not be liable to replace, reinstall, or compensate for any software that is lost, damaged, or corrupted. This applies exclusively to software provided free of charge by us or any third-party software installed by you.
Packaging
Please pack the item in its original box & include all accessories provided.
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Please ensure that the item is properly packed to prevent damage, as this will not be covered under your warranty and may require you to pay for the replacement of the damaged item. We recommend similarly packaging the items as when you received them from us originally.
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Make sure the RMA number is visible on the outside packaging. Items returned without the RMA number will be rejected and returned to you without being tested.
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Do not write directly on the product packaging. Instead, please write on either some brown packing paper, an envelope, a jiffy bag, or a brown outer box.
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Please do not include anything not purchased from us or not listed on the RMA, as these items will not be tested unless specifically advised to return them by us.
Condition
Items being returned must be in good condition. Items covered in dirt, water, or other debris may be rejected due to poor condition, and the warranty may be null and void.
Data Recovery
Please take note of the following information:
All data stored on products sold by CS LTD is at the user's own risk. We do not offer a data recovery service in the event of product failure. Customers are advised to regularly back up their data to another device as a precaution. Some storage devices may include data recovery services provided by the manufacturer. In such cases, we recommend contacting the manufacturer directly to avail of these services.
For a full list of Terms & Conditions, please visit our website via the link below.
Submitting Your Warranty Claim
To claim a Warranty, you must notify us via email within seven days of discovering the alleged manufacturing defect at info@computerspecialistltd.co.uk. Include proof of purchase, the date of purchase, and a description of the alleged defect. You must also provide any additional information we may reasonably request regarding your claim.
If it is determined that the alleged defect is not covered by our Warranty, you must immediately reimburse us for all reasonable documented expenses incurred about your claim.
If the product is indeed defective, our Warranty covers only the repair or replacement of the defective portion due to a manufacturing defect. If a replacement product is unavailable, we may provide a product of similar quality. Please note that an exact colour or pattern match may not be possible.
Important: Replacement or repair of a product does not reset the applicable warranty period.
Liabilities
We do not accept liability for any direct, indirect, or consequential loss or damage you may suffer in connection with the use of our product, particularly if the use deviates from our written specifications, instructions, recommendations, shelf-life limitations, technical datasheets, or any recognized general or industry standards.
Transfer of Warranty
Please note that the Warranty cannot be assigned or transferred by you. If any term of the Warranty is found to be illegal or unenforceable in any jurisdiction, the legality or enforceability of the remaining terms will not be affected.
This section constitutes your entire agreement with Computer Specialist UK regarding the Warranty of any product you purchase from us. All previous statements and agreements (except for fraudulent or false statements) are excluded to the extent permitted by law.
You also agree to submit to the exclusive jurisdiction of the English courts for any disputes arising from the Warranty.
The Warranty can only be altered or extended in writing, and any changes must be approved in writing by our technical service department to be binding on us.
Please note that you cannot assign or transfer the Warranty to any other person. The Warranty is exclusively between Computer Specialist UK and you, the purchaser.
If any of our warranty terms are deemed illegal or unenforceable in any jurisdiction, the legality or enforceability of the remaining terms will not be affected.
Warranty Exclusions
- Accidental Damage.
- General wear and tear, misuse, neglect, or damage by the buyer.
- Incorrectly installed goods.
- Overheating due to excessive dirt/dust build-up.
- Consumables (Ink Cartridges, batteries, etc.).
- Data recovery & backing up of data, files, and programs.
- Remedy of incorrectly installed/incompatible software not provided by us.
- Remedy of viruses.
- Compatibility of third-party software/hardware.
- Damage incurred due to poor packaging when an item is returned to us is not covered. If the item is being returned for a refund, a charge will apply to replace damaged parts. We strongly recommend that customers keep the original packaging to prevent damage during return shipping.